Terms of use

This website is operated by Symmetric Insurance Solutions Limited, an insurance broker licensed by the Pensions and Insurance Authority under Licence No. 2023/IB/25, with offices at 4th Floor, Godfrey House, Corner Kabelenga Road & Longolongo Road, Lusaka, Zambia.

1. Information only

The content on this website is provided for general information. It describes the types of insurance we can arrange, but it is not a contract of insurance and does not constitute personalised advice. The availability, terms, conditions, limits and exclusions of any cover depend on the insurer concerned and on your individual circumstances. Your policy document is the definitive statement of your cover.

2. Quotations and enquiries

Submitting an enquiry through this website does not put any insurance in place. Cover begins only when an insurer has accepted the risk and confirmed this to you in writing, and where applicable, the premium has been paid. Please do not assume you are covered until we confirm it.

3. Accuracy of information you provide

Insurance is based on the principle of utmost good faith. Please make sure that all information you provide to us is complete and accurate. Incorrect or incomplete information may affect the validity of your cover or the outcome of a claim.

4. Intellectual property

The Symmetric name, logo, text, photographs and design of this website belong to Symmetric Insurance Solutions Limited or are used with permission. Insurer names and logos are the property of their respective owners and are shown to identify the insurers we work with. You may not reproduce any part of this website for commercial purposes without our written consent.

5. Links to other websites

Links to third-party websites, such as insurers or mapping services, are provided for convenience. We are not responsible for the content or privacy practices of those websites.

6. Liability

We take care to keep this website accurate and available, but we cannot guarantee that it will always be error-free or uninterrupted. To the extent permitted by law, we are not liable for any loss arising from reliance on general information on this website, as distinct from advice given to you directly by our advisers.

7. Governing law

These terms are governed by the laws of the Republic of Zambia, and any dispute will be subject to the jurisdiction of the Zambian courts.

8. Contact

If you have any questions about these terms, please contact us at info@symmetricinsurancesolutions.com or on +260 977 769 071.