Privacy policy

This policy applies to Symmetric Insurance Solutions Limited (“Symmetric”, “we”, “us”), a company incorporated in Zambia and licensed by the Pensions and Insurance Authority as an insurance broker (Licence No. 2023/IB/25). We are committed to handling personal data lawfully, fairly and transparently, in line with the Data Protection Act No. 3 of 2021 of the Laws of Zambia.

1. Information we collect

We collect the information you give us when you contact us, request a quote, take out a policy or make a claim. Depending on the cover involved, this may include your name, contact details, national registration or passport number, date of birth, occupation, details of the property, vehicles or business you wish to insure, previous insurance and claims history, and — for life and medical cover — information about your health.

When you use this website we also collect limited technical information, such as your IP address and the pages you visit, to keep the site secure and working properly.

2. How we use your information

• To respond to your enquiries and prepare insurance quotations;
• To arrange, administer and renew your insurance cover;
• To assist you with claims and liaise with insurers and loss assessors on your behalf;
• To meet our legal and regulatory obligations, including anti-money-laundering requirements; and
• With your consent, to share information about products or services that may interest you.

3. Sharing your information

To arrange and service your insurance we need to share relevant information with insurers, reinsurers, loss assessors and other service providers involved in your cover or claim. We share only what is necessary for that purpose. We may also disclose information where required by law or by a regulator. We never sell your personal information.

4. Sensitive information

Health and similar sensitive information is collected only where it is needed to arrange or administer life, medical or accident cover, and is handled with additional care and restricted access.

5. Keeping your information secure

We apply appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure. We keep information only for as long as it is needed for the purposes described above, or as required by law and regulation.

6. Your rights

You may ask to see the personal information we hold about you, ask us to correct it if it is inaccurate, object to certain uses, or withdraw consent to marketing at any time. Please note that we may be unable to arrange or maintain cover without information the insurer requires.

7. Contact us

For any privacy question or request, please email info@symmetricinsurancesolutions.com, call +260 977 769 071, or write to us at 4th Floor, Godfrey House, Corner Kabelenga Road & Longolongo Road, Lusaka, Zambia.

We may update this policy from time to time. The latest version will always be published on this page.